{"id":124,"date":"2025-05-07T14:27:37","date_gmt":"2025-05-07T14:27:37","guid":{"rendered":"https:\/\/nps.makestaging.com\/?page_id=2"},"modified":"2025-07-15T11:21:35","modified_gmt":"2025-07-15T11:21:35","slug":"home","status":"publish","type":"page","link":"https:\/\/nps.makeagency.co.uk\/","title":{"rendered":"Home"},"content":{"rendered":"\n\n\t<!-- Main Content -->\n\t<div class=\"mk-flex-grow mk-flex mk-justify-center mk-px-4 mk-py-6 md:mk-pt-16 md:mk-pb-2 mk-items-start\">\n\t\t<div class=\"mk-max-w-site xl:mk-max-w-site-lg mk-w-full\">\n\t\t\t<form\n\t\t\t\taction=\"https:\/\/nps.makeagency.co.uk\/wp-admin\/admin-post.php\"\n\t\t\t\tmethod=\"POST\"\n\t\t\t\tclass=\"mk-flex mk-flex-col mk-gap-8 js-multistep-form\"\n\t\t\t\tid=\"survey-form\"\n\t\t\t\tnovalidate\n\t\t\t>\n\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"make_survey_submit\">\n\n\t\t\t\t<!-- Step 1: Introduction -->\n\t\t\t\t<div class=\"js-step mk-flex mk-flex-col mk-justify-center mk-items-start md:mk-items-start mk-min-h-[80vh]\" data-step=\"0\">\n\t\t\t\t\t<h1 class=\"mk-text-4xl md:mk-text-5xl mk-font-satoshi mk-text-primary mk-mb-4 mk-w-3\/4 md:mk-pt-32 md:mk-w-3\/5 md:mk-text-left\">\n\t\t\t\t\t\tHello, welcome to your Make Agency NPS Survey\t\t\t\t\t<\/h1>\n\t\t\t\t\t<button type=\"button\" class=\"mk-bg-black mk-text-white mk-px-6 mk-py-2 js-next-step btn-form-cta btn-continue\">\n\t\t\t\t\t\tStart the survey\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"js-step mk-hidden mk-flex mk-flex-col lg:mk-flex-row mk-justify-between mk-items-start\" data-step=\"1\">\n\t\t\t\t\t<div class=\"mk-w-full md:mk-w-1\/3 mk-text-primary mk-font-satoshi mk-text-2xl md:mk-text-4xl mk-mb-4\">\n\t\t\t\t\t\t<p class=\"mk-text-black\"> Make Agency<\/p>\n\t\t\t\t\t\t<p class=\"mk-text-gray-500\"> NPS Survey<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"mk-w-full md:mk-w-1\/2\">\n\t\t\t\t\t\t<label for=\"sector\" class=\"mk-text-lg mk-font-satoshi mk-text-gray-700 mk-block mk-mb-4\">Which sector of Make Agency are you providing feedback on? *<\/label>\n\t\t\t\t\t\t<select name=\"sector\" id=\"sector\" required class=\"mk-appearance-none mk-w-full mk-h-[50px] mk-px-4 mk-border mk-border-gray-300 mk-rounded-md mk-text-lg mk-font-satoshi\">\n\t\t\t\t\t\t\t<option value=\"\">Select one<\/option>\n\t\t\t\t\t\t\t<option value=\"creative_marketing\">Creative \/ Marketing<\/option>\n\t\t\t\t\t\t\t<option value=\"web\">Web<\/option>\n\t\t\t\t\t\t<\/select>\n\t\t\t\t\t\t<span class=\"error-message mk-text-red-600 mk-text-sm mk-hidden\">This field is required*<\/span>\n\t\t\t\t\t\t<button type=\"button\" class=\"mk-bg-black mk-text-white mk-px-6 mk-py-2 js-next-step btn-form-cta btn-continue mk-mt-6\">\n\t\t\t\t\t\t\tContinue\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Step 2: NPS Explanation -->\n\t\t\t\t<div class=\"js-step mk-hidden mk-flex mk-flex-col md:mk-flex-row mk-justify-between mk-items-start\" data-step=\"2\">\n\t\t\t\t\t<div class=\"mk-w-full md:mk-w-1\/3 mk-text-primary mk-font-satoshi mk-text-2xl md:mk-text-4xl mk-mb-4\">\n\t\t\t\t\t\t<p class=\"mk-text-black\"> What is NPS and<\/p>\n\t\t\t\t\t\t<p class=\"mk-text-gray-500\">Why Does It Matter?<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"mk-w-full md:mk-w-1\/2\">\n\t\t\t\t\t\t<p class=\"mk-text-gray-600 mk-font-satoshi mk-text-lg md:mk-text-2xl xl:mk-text-2xxl mk-mb-10\">\n\t\t\t\t\t\t\tNPS (Net Promoter Score) is a simple but powerful way to measure how likely you are to recommend Make to others. It helps us understand your overall satisfaction and identify opportunities to improve our service. \r\n\r\nWe use NPS as part of our commitment to continuously enhancing your experience &#8211; reviewing feedback across all clients to strengthen what&#039;s working well and address areas where we can do better.\r\n\r\nThis is how your scores are measured (example below):\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mk-mb-8\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/amzn-s3-nps-bucket.s3.eu-west-2.amazonaws.com\/wp-content\/uploads\/2025\/05\/05132616\/npx-survey-scale.png\" alt=\"\" class=\"mk-w-full md:mk-w-[500px] lg:mk-w-[600px] xl:mk-w-[700px]\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mk-flex mk-justify-between mk-mt-6\">\n\t\t\t\t\t\t\t<button type=\"button\" class=\"mk-bg-gray-300 mk-text-black mk-px-6 mk-py-2 js-prev-step btn-form-cta btn-back mk-mt-6\">\n\t\t\t\t\t\t\t\tGo Back\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<button type=\"button\" class=\"mk-bg-black mk-text-white mk-px-6 mk-py-2 js-next-step btn-form-cta btn-continue mk-mt-6\">\n\t\t\t\t\t\t\t\tGet started\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Step 3: NPS Survey -->\n\t\t\t\t<div class=\"js-step mk-hidden mk-flex mk-flex-col lg:mk-flex-row mk-justify-between mk-items-start\" data-step=\"3\">\n\t\t\t\t\t<div class=\"mk-w-full md:mk-w-1\/3 mk-text-primary mk-font-satoshi mk-text-2xl md:mk-text-4xl mk-mb-4\">\n\t\t\t\t\t\t<p class=\"mk-text-black\"> Time for your score<\/p>\n\t\t\t\t\t\t<p class=\"mk-text-gray-500\"> Page 1 of 3<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"mk-w-full md:mk-w-1\/2\">\n\t\t\t\t\t\t<p class=\"mk-text-gray-600 mk-font-satoshi mk-text-lg xl:mk-text-2xxl mk-mb-10\">\n\t\t\t\t\t\t\tWe\u2019d love to hear how we\u2019re doing. Your feedback helps us understand what\u2019s working and where we can do better. It only takes a moment to complete our quick survey \u2013 and your input directly shapes the future of our service.\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t<p class=\"mk-text-lg mk-font-satoshi mk-font-medium mk-leading-normal mk-text-black mk-mb-4\">\n\t\t\t\t\t\t\tNPS Score &#8211; How likely are you to recommend our agency?*\n\t\t\t\t\t\t<\/p>\n\n\t\t\t\t\t\t<!-- NPS Score Selection -->\n\t\t\t\t\t\t<div class=\"mk-flex mk-flex-col mk-w-full md:mk-w-[500px]\">\n\t\t\t\t\t\t\t<!-- Score Buttons -->\n\t\t\t\t\t\t\t<div class=\"mk-flex mk-gap-[3px] md:mk-gap-2 mk-mb-8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label class=\"mk-cursor-pointer\" data-score-type=\"detractor\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"nps\" value=\"1\" class=\"mk-hidden mk-peer\" required>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mk-flex mk-h-[15px] mk-w-[15px] md:mk-h-[50px] md:mk-w-[50px] mk-p-[15px] mk-p-4 mk-flex-col mk-justify-center mk-items-center mk-gap-[10px] mk-rounded-[2px] mk-border mk-bg-[rgba(229,229,229,0.32)] hover:mk-border-red-500 hover:mk-text-red-500 hover:mk-bg-red-rgba peer-checked:mk-border-red-500 peer-checked:mk-text-red-500 peer-checked:mk-bg-red-rgba\">\n\t\t\t\t\t\t\t\t\t\t\t1\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label class=\"mk-cursor-pointer\" data-score-type=\"detractor\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"nps\" value=\"2\" class=\"mk-hidden mk-peer\" required>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mk-flex mk-h-[15px] mk-w-[15px] md:mk-h-[50px] md:mk-w-[50px] mk-p-[15px] mk-p-4 mk-flex-col mk-justify-center mk-items-center mk-gap-[10px] mk-rounded-[2px] mk-border mk-bg-[rgba(229,229,229,0.32)] hover:mk-border-red-500 hover:mk-text-red-500 hover:mk-bg-red-rgba peer-checked:mk-border-red-500 peer-checked:mk-text-red-500 peer-checked:mk-bg-red-rgba\">\n\t\t\t\t\t\t\t\t\t\t\t2\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label class=\"mk-cursor-pointer\" data-score-type=\"detractor\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"nps\" value=\"3\" class=\"mk-hidden mk-peer\" required>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mk-flex mk-h-[15px] mk-w-[15px] md:mk-h-[50px] md:mk-w-[50px] mk-p-[15px] mk-p-4 mk-flex-col mk-justify-center mk-items-center mk-gap-[10px] mk-rounded-[2px] mk-border mk-bg-[rgba(229,229,229,0.32)] hover:mk-border-red-500 hover:mk-text-red-500 hover:mk-bg-red-rgba peer-checked:mk-border-red-500 peer-checked:mk-text-red-500 peer-checked:mk-bg-red-rgba\">\n\t\t\t\t\t\t\t\t\t\t\t3\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label class=\"mk-cursor-pointer\" data-score-type=\"detractor\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"nps\" value=\"4\" class=\"mk-hidden mk-peer\" required>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mk-flex mk-h-[15px] mk-w-[15px] md:mk-h-[50px] md:mk-w-[50px] mk-p-[15px] mk-p-4 mk-flex-col mk-justify-center mk-items-center mk-gap-[10px] mk-rounded-[2px] mk-border mk-bg-[rgba(229,229,229,0.32)] hover:mk-border-red-500 hover:mk-text-red-500 hover:mk-bg-red-rgba peer-checked:mk-border-red-500 peer-checked:mk-text-red-500 peer-checked:mk-bg-red-rgba\">\n\t\t\t\t\t\t\t\t\t\t\t4\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label class=\"mk-cursor-pointer\" data-score-type=\"detractor\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"nps\" value=\"5\" class=\"mk-hidden mk-peer\" required>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mk-flex mk-h-[15px] mk-w-[15px] md:mk-h-[50px] md:mk-w-[50px] mk-p-[15px] mk-p-4 mk-flex-col mk-justify-center mk-items-center mk-gap-[10px] mk-rounded-[2px] mk-border mk-bg-[rgba(229,229,229,0.32)] hover:mk-border-red-500 hover:mk-text-red-500 hover:mk-bg-red-rgba peer-checked:mk-border-red-500 peer-checked:mk-text-red-500 peer-checked:mk-bg-red-rgba\">\n\t\t\t\t\t\t\t\t\t\t\t5\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label class=\"mk-cursor-pointer\" data-score-type=\"detractor\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"nps\" value=\"6\" class=\"mk-hidden mk-peer\" required>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mk-flex mk-h-[15px] mk-w-[15px] md:mk-h-[50px] md:mk-w-[50px] mk-p-[15px] mk-p-4 mk-flex-col mk-justify-center mk-items-center mk-gap-[10px] mk-rounded-[2px] mk-border mk-bg-[rgba(229,229,229,0.32)] hover:mk-border-red-500 hover:mk-text-red-500 hover:mk-bg-red-rgba peer-checked:mk-border-red-500 peer-checked:mk-text-red-500 peer-checked:mk-bg-red-rgba\">\n\t\t\t\t\t\t\t\t\t\t\t6\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label class=\"mk-cursor-pointer\" data-score-type=\"passive\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"nps\" value=\"7\" class=\"mk-hidden mk-peer\" required>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mk-flex mk-h-[15px] mk-w-[15px] md:mk-h-[50px] md:mk-w-[50px] mk-p-[15px] mk-p-4 mk-flex-col mk-justify-center mk-items-center mk-gap-[10px] mk-rounded-[2px] mk-border mk-bg-[rgba(229,229,229,0.32)] hover:mk-border-yellow-500 hover:mk-text-yellow-500 hover:mk-bg-yellow-rgba peer-checked:mk-border-yellow-500 peer-checked:mk-text-yellow-500 peer-checked:mk-bg-yellow-rgba\">\n\t\t\t\t\t\t\t\t\t\t\t7\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label class=\"mk-cursor-pointer\" data-score-type=\"passive\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"nps\" value=\"8\" class=\"mk-hidden mk-peer\" required>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mk-flex mk-h-[15px] mk-w-[15px] md:mk-h-[50px] md:mk-w-[50px] mk-p-[15px] mk-p-4 mk-flex-col mk-justify-center mk-items-center mk-gap-[10px] mk-rounded-[2px] mk-border mk-bg-[rgba(229,229,229,0.32)] hover:mk-border-yellow-500 hover:mk-text-yellow-500 hover:mk-bg-yellow-rgba peer-checked:mk-border-yellow-500 peer-checked:mk-text-yellow-500 peer-checked:mk-bg-yellow-rgba\">\n\t\t\t\t\t\t\t\t\t\t\t8\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label class=\"mk-cursor-pointer\" data-score-type=\"promoter\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"nps\" value=\"9\" class=\"mk-hidden mk-peer\" required>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mk-flex mk-h-[15px] mk-w-[15px] md:mk-h-[50px] md:mk-w-[50px] mk-p-[15px] mk-p-4 mk-flex-col mk-justify-center mk-items-center mk-gap-[10px] mk-rounded-[2px] mk-border mk-bg-[rgba(229,229,229,0.32)] hover:mk-border-green-500 hover:mk-text-green-500 hover:mk-bg-green-rgba peer-checked:mk-border-green-500 peer-checked:mk-text-green-500 peer-checked:mk-bg-green-rgba\">\n\t\t\t\t\t\t\t\t\t\t\t9\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label class=\"mk-cursor-pointer\" data-score-type=\"promoter\">\n\t\t\t\t\t\t\t\t\t\t<input type=\"radio\" name=\"nps\" value=\"10\" class=\"mk-hidden mk-peer\" required>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mk-flex mk-h-[15px] mk-w-[15px] md:mk-h-[50px] md:mk-w-[50px] mk-p-[15px] mk-p-4 mk-flex-col mk-justify-center mk-items-center mk-gap-[10px] mk-rounded-[2px] mk-border mk-bg-[rgba(229,229,229,0.32)] hover:mk-border-green-500 hover:mk-text-green-500 hover:mk-bg-green-rgba peer-checked:mk-border-green-500 peer-checked:mk-text-green-500 peer-checked:mk-bg-green-rgba\">\n\t\t\t\t\t\t\t\t\t\t\t10\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<span class=\"error-message mk-text-red-600 mk-text-sm mk-hidden mk-pb-8\">Please select an NPS score*<\/span>\n\n\t\t\t\t\t\t\t<!-- NPS Scale Visualization -->\n\t\t\t\t\t\t\t<div class=\"mk-flex mk-gap-[3px] md:mk-gap-2 mk-mb-2 mk-w-[344px] md:mk-w-[572px]\">\n\t\t\t\t\t\t\t\t<!-- Red segment (scores 1 to 6) -->\n\t\t\t\t\t\t\t\t<div class=\"mk-relative mk-bg-red-500 mk-flex-[224px] md:mk-flex-[340px]\" style=\"height: 1px; margin-top: 4px;\">\n\t\t\t\t\t\t\t\t\t<div class=\"mk-bg-red-500 mk-absolute\" style=\"top: -25px; left: 0; width: 1px; height: 25px;\"><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"mk-bg-red-500 mk-absolute\" style=\"top: -25px; right: 0; width: 1px; height: 25px;\"><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<!-- Yellow segment (scores 7 to 8) -->\n\t\t\t\t\t\t\t\t<div class=\"mk-relative mk-bg-yellow-500 mk-flex-[72px] md:mk-flex-[108px]\" style=\"height: 1px; margin-top: 4px;\">\n\t\t\t\t\t\t\t\t\t<div class=\"mk-bg-yellow-500 mk-absolute\" style=\"top:-25px; left: 0; width: 1px; height: 25px;\"><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"mk-bg-yellow-500 mk-absolute\" style=\"top:-25px; right: 0; width: 1px; height: 25px;\"><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<!-- Green segment (scores 9 to 10) -->\n\t\t\t\t\t\t\t\t<div class=\"mk-relative mk-bg-green-500 mk-flex-[69px] md:mk-flex-[108px]\" style=\"height: 1px; margin-top: 4px;\">\n\t\t\t\t\t\t\t\t\t<div class=\"mk-bg-green-500 mk-absolute\" style=\"top:-25px; left: 0; width: 1px; height: 25px;\"><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"mk-bg-green-500 mk-absolute\" style=\"top:-25px; right: 0; width: 1px; height: 25px;\"><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<!-- Range Labels -->\n\t\t\t\t\t\t\t<div class=\"mk-flex mk-justify-between mk-text-sm mk-font-satoshi mk-w-[344px] md:mk-w-[572px]\">\n\t\t\t\t\t\t\t\t<div class=\"mk-text-red-500 mk-flex mk-items-center mk-gap-1 mk-flex-[200px] md:mk-flex-[344]\">\n\t\t\t\t\t\t\t\t\t<!-- Detractors SVG -->\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" class=\"mk-hidden md:mk-block mk-shrink-0\">\n\t\t\t\t\t\t\t\t\t\t<g clip-path=\"url(#clip0_3235_4534)\">\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M12 21C16.9706 21 21 16.9706 21 12C21 7.02944 16.9706 3 12 3C7.02944 3 3 7.02944 3 12C3 16.9706 7.02944 21 12 21Z\" stroke=\"#FB0202\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.625 11.0625C9.14277 11.0625 9.5625 10.6428 9.5625 10.125C9.5625 9.60723 9.14277 9.1875 8.625 9.1875C8.10723 9.1875 7.6875 9.60723 7.6875 10.125C7.6875 10.6428 8.10723 11.0625 8.625 11.0625Z\" fill=\"#FB0202\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M15.375 11.0625C15.8928 11.0625 16.3125 10.6428 16.3125 10.125C16.3125 9.60723 15.8928 9.1875 15.375 9.1875C14.8572 9.1875 14.4375 9.60723 14.4375 10.125C14.4375 10.6428 14.8572 11.0625 15.375 11.0625Z\" fill=\"#FB0202\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M15.75 16.5C14.9719 15.1547 13.6659 14.25 12 14.25C10.3341 14.25 9.02813 15.1547 8.25 16.5\" stroke=\"#FB0202\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n\t\t\t\t\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t\t\t\t\t<defs>\n\t\t\t\t\t\t\t\t\t\t\t<clipPath id=\"clip0_3235_4534\">\n\t\t\t\t\t\t\t\t\t\t\t\t<rect width=\"24\" height=\"24\" fill=\"white\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/clipPath>\n\t\t\t\t\t\t\t\t\t\t<\/defs>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"mk-text-xxs md:mk-text-sm\">DETRACTORS<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div class=\"mk-text-yellow-500 mk-flex mk-items-center mk-gap-1 mk-flex-[60px] md:mk-flex-[108]\">\n\t\t\t\t\t\t\t\t\t<!-- Passives SVG -->\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" class=\"mk-hidden md:mk-block mk-shrink-0\">\n\t\t\t\t\t\t\t\t\t\t<g clip-path=\"url(#clip0_3235_4549)\">\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M12 21C16.9706 21 21 16.9706 21 12C21 7.02944 16.9706 3 12 3C7.02944 3 3 7.02944 3 12C3 16.9706 7.02944 21 12 21Z\" stroke=\"#FFA300\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.25 15H15.75\" stroke=\"#FFA300\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.625 11.0625C9.14277 11.0625 9.5625 10.6428 9.5625 10.125C9.5625 9.60723 9.14277 9.1875 8.625 9.1875C8.10723 9.1875 7.6875 9.60723 7.6875 10.125C7.6875 10.6428 8.10723 11.0625 8.625 11.0625Z\" fill=\"#FFA300\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M15.375 11.0625C15.8928 11.0625 16.3125 10.6428 16.3125 10.125C16.3125 9.60723 15.8928 9.1875 15.375 9.1875C14.8572 9.1875 14.4375 9.60723 14.4375 10.125C14.4375 10.6428 14.8572 11.0625 15.375 11.0625Z\" fill=\"#FFA300\" \/>\n\t\t\t\t\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t\t\t\t\t<defs>\n\t\t\t\t\t\t\t\t\t\t\t<clipPath id=\"clip0_3235_4549\">\n\t\t\t\t\t\t\t\t\t\t\t\t<rect width=\"24\" height=\"24\" fill=\"white\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/clipPath>\n\t\t\t\t\t\t\t\t\t\t<\/defs>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"mk-text-xxs md:mk-text-sm\">PASSIVES<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div class=\"mk-text-green-500 mk-flex mk-items-center mk-gap-1 mk-flex-[50px] md:mk-flex-[108]\">\n\t\t\t\t\t\t\t\t\t<!-- Promoters SVG -->\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" class=\"mk-hidden md:mk-block mk-shrink-0\">\n\t\t\t\t\t\t\t\t\t\t<g clip-path=\"url(#clip0_3235_4778)\">\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M15.75 14.25C14.9719 15.5953 13.6659 16.5 12 16.5C10.3341 16.5 9.02813 15.5953 8.25 14.25\" stroke=\"#1EE331\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M12 21C16.9706 21 21 16.9706 21 12C21 7.02944 16.9706 3 12 3C7.02944 3 3 7.02944 3 12C3 16.9706 7.02944 21 12 21Z\" stroke=\"#1EE331\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M8.625 11.0625C9.14277 11.0625 9.5625 10.6428 9.5625 10.125C9.5625 9.60723 9.14277 9.1875 8.625 9.1875C8.10723 9.1875 7.6875 9.60723 7.6875 10.125C7.6875 10.6428 8.10723 11.0625 8.625 11.0625Z\" fill=\"#1EE331\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M15.375 11.0625C15.8928 11.0625 16.3125 10.6428 16.3125 10.125C16.3125 9.60723 15.8928 9.1875 15.375 9.1875C14.8572 9.1875 14.4375 9.60723 14.4375 10.125C14.4375 10.6428 14.8572 11.0625 15.375 11.0625Z\" fill=\"#1EE331\" \/>\n\t\t\t\t\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t\t\t\t\t<defs>\n\t\t\t\t\t\t\t\t\t\t\t<clipPath id=\"clip0_3235_4778\">\n\t\t\t\t\t\t\t\t\t\t\t\t<rect width=\"24\" height=\"24\" fill=\"white\" \/>\n\t\t\t\t\t\t\t\t\t\t\t<\/clipPath>\n\t\t\t\t\t\t\t\t\t\t<\/defs>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"mk-text-xxs md:mk-text-sm\">PROMOTERS<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<!-- End NPS Selection -->\n\n\t\t\t\t\t\t<!-- Feedback Messages - All initially hidden -->\n\t\t\t\t\t\t<div id=\"feedback-detractor\" class=\"mk-hidden mk-flex mk-flex-col mk-items-start mk-gap-4 mk-rounded-[2px] mk-p-4 mk-bg-[rgba(251,2,2,0.10)] mk-mt-6\">\n\t\t\t\t\t\t\t<p class=\"mk-text-[18px] mk-font-satoshi mk-font-medium mk-text-[#151515]\">\n\t\t\t\t\t\t\t\tYou&#8217;ve indicated that you&#8217;re not fully satisfied with your experience and may not recommend us to others.\n\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<p class=\"mk-text-[14px] mk-font-satoshi mk-font-normal mk-text-[#151515]\">\n\t\t\t\t\t\t\t\tThis helps us identify where we&#8217;ve fallen short so we can address your concerns and improve our service to you. We&#8217;d welcome any extra feedback to better understand what&#8217;s not working.\n\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div id=\"feedback-passive\" class=\"mk-hidden mk-flex mk-flex-col mk-items-start mk-gap-4 mk-p-4 mk-rounded-[2px] mk-bg-[rgba(255,163,0,0.10)] mk-mt-6\">\n\t\t\t\t\t\t\t<p class=\"mk-text-[18px] mk-font-satoshi mk-font-medium mk-text-[#151515]\">\n\t\t\t\t\t\t\t\tYou&#8217;re satisfied but not enthusiastic\n\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<p class=\"mk-text-[14px] mk-font-satoshi mk-font-normal mk-text-[#151515]\">\n\t\t\t\t\t\t\t\tYou might recommend us, but there&#8217;s something holding you back.\n\t\t\t\t\t\t\t\tThis is a valuable insight that shows us where we can take your experience from &#8220;fine&#8221; to &#8220;outstanding&#8221;. We&#8217;d love to know what could make the difference for you next time.\n\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div id=\"feedback-promoter\" class=\"mk-hidden mk-flex mk-flex-col mk-items-start mk-gap-4 mk-p-4 mk-rounded-[2px] mk-bg-[rgba(30,227,49,0.10)] mk-mt-6\">\n\t\t\t\t\t\t\t<p class=\"mk-text-[18px] mk-font-satoshi mk-font-medium mk-text-[#151515]\">\n\t\t\t\t\t\t\t\tYou&#8217;ve had a great experience and would likely recommend us to others.\n\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<p class=\"mk-text-[14px] mk-font-satoshi mk-font-normal mk-text-[#151515]\">\n\t\t\t\t\t\t\t\tThis tells us what&#8217;s working well so we can keep building on these strengths and continue to deliver the service you value most.\n\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Navigation Buttons -->\n\t\t\t\t\t\t<div class=\"mk-flex mk-justify-between mk-mt-12\">\n\t\t\t\t\t\t\t<button type=\"button\" class=\"mk-bg-black mk-text-white mk-px-6 mk-py-2 js-next-step btn-form-cta btn-continue\">Continue<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Step 4: Contact Information -->\n\t\t\t\t<div class=\"js-step mk-hidden mk-flex mk-flex-col lg:mk-flex-row mk-justify-between mk-items-start\" data-step=\"4\">\n\t\t\t\t\t<div class=\"mk-w-full md:mk-w-1\/3 mk-text-primary mk-font-satoshi mk-text-2xl md:mk-text-4xl mk-mb-4\">\n\t\t\t\t\t\t<p class=\"mk-text-black\"> Time for your feedback<\/p>\n\t\t\t\t\t\t<p class=\"mk-text-gray-500\"> Page 2 of 3<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"mk-w-full md:mk-w-1\/2\">\n\t\t\t\t\t\t<div class=\"mk-flex mk-flex-col mk-gap-2\">\n\t\t\t\t\t\t\t<label for=\"textarea1\" class=\"mk-text-lg mk-font-satoshi mk-font-medium mk-leading-normal mk-text-black mk-pt-6\">\n\t\t\t\t\t\t\tWhat&#039;s working well?*<\/p>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t<textarea id=\"textarea1\" name=\"working_well\" required\n\t\t\t\t\t\t\tclass=\"mk-flex mk-flex-col mk-items-start mk-gap-2 mk-self-stretch mk-border mk-border-grey mk-rounded-[6px] mk-font-satoshi mk-text-[18px] mk-font-medium mk-leading-normal mk-text-black mk-p-2 mk-resize-vertical mk-min-h-[120px]\"><\/textarea>\n\t\t\t\t\t\t\t<span class=\"error-message mk-text-red-600 mk-text-sm mk-hidden\">This field is required*<\/span>\n\n\t\t\t\t\t\t\t<label for=\"textarea2\" class=\"mk-text-lg mk-font-satoshi mk-font-medium mk-leading-normal mk-text-black mk-pt-6\">\n\t\t\t\t\t\t\tWhat areas can we improve?*<\/p>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t<textarea id=\"textarea2\" name=\"improve_areas\" required\n\t\t\t\t\t\t\tclass=\"mk-flex mk-flex-col mk-items-start mk-gap-2 mk-self-stretch mk-border mk-border-grey mk-rounded-[6px] mk-font-satoshi mk-text-[18px] mk-font-medium mk-leading-normal mk-text-black mk-p-2 mk-resize-vertical mk-min-h-[120px]\"><\/textarea>\n\t\t\t\t\t\t\t<span class=\"error-message mk-text-red-600 mk-text-sm mk-hidden\">This field is required*<\/span>\n\n\t\t\t\t\t\t\t<label for=\"textarea3\" class=\"mk-text-lg mk-font-satoshi mk-font-medium mk-leading-normal mk-text-black mk-pt-6\">\n\t\t\t\t\t\t\tAny additional comments?*<\/p>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t<textarea id=\"textarea3\" name=\"additional_comments\" required\n\t\t\t\t\t\t\tclass=\"mk-flex mk-flex-col mk-items-start mk-gap-2 mk-self-stretch mk-border mk-border-grey mk-rounded-[6px] mk-font-satoshi mk-text-[18px] mk-font-medium mk-leading-normal mk-text-black mk-p-2 mk-resize-vertical mk-min-h-[120px]\"><\/textarea>\n\t\t\t\t\t\t\t<span class=\"error-message mk-text-red-600 mk-text-sm mk-hidden\">This field is required*<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"mk-flex mk-justify-between mk-mt-6\">\n\t\t\t\t\t\t\t<button type=\"button\" class=\"mk-bg-gray-300 mk-text-black mk-px-6 mk-py-2 js-prev-step btn-form-cta btn-back mk-mt-6\">\n\t\t\t\t\t\t\t\tGo Back\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<button type=\"button\" class=\"mk-bg-black mk-text-white mk-px-6 mk-py-2 js-next-step btn-form-cta btn-continue mk-mt-6\">\n\t\t\t\t\t\t\t\tContinue\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Step 5: Last page and submit -->\n\t\t\t\t<div class=\"js-step mk-hidden mk-flex mk-flex-col lg:mk-flex-row mk-justify-between mk-items-start\" data-step=\"5\">\n\t\t\t\t\t<div class=\"mk-w-full md:mk-w-1\/3 mk-text-primary mk-font-satoshi mk-text-2xl md:mk-text-4xl mk-mb-4\">\n\t\t\t\t\t\t<p class=\"mk-text-black\"> A bit about you<\/p>\n\t\t\t\t\t\t<p class=\"mk-text-gray-500\"> Page 3 of 3<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"mk-w-full md:mk-w-1\/2\">\n\t\t\t\t\t\t<div class=\"mk-flex mk-flex-col mk-gap-2\">\n\t\t\t\t\t\t\t<label for=\"textarea4\" class=\"mk-text-lg mk-font-satoshi mk-font-medium mk-leading-normal mk-text-black mk-pt-6\">\n\t\t\t\t\t\t\tOrganisation?*<\/p>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t<textarea id=\"textarea4\" name=\"organisation\" required\n\t\t\t\t\t\t\tclass=\"mk-flex mk-flex-col mk-items-start mk-gap-2 mk-self-stretch mk-border mk-border-grey mk-rounded-[6px] mk-font-satoshi mk-text-[18px] mk-font-medium mk-leading-normal mk-text-black mk-p-2 mk-resize-vertical mk-min-h-4\"><\/textarea>\n\t\t\t\t\t\t\t<span class=\"error-message mk-text-red-600 mk-text-sm mk-hidden\">This field is required*<\/span>\n\n\t\t\t\t\t\t\t<div class=\"mk-relative mk-w-full mk-pt-4 mk-flex mk-flex-col mk-items-start mk-gap-2\">\n\t\t\t\t\t\t\t\t<label for=\"role\" class=\"mk-text-lg mk-font-satoshi mk-font-medium mk-leading-normal mk-text-black\">\n\t\t\t\t\t\t\t\t\tWhich of these best describes your current role?*\t\t\t\t\t\t\t\t<\/label>\n\n\t\t\t\t\t\t\t\t<div class=\"mk-relative mk-w-full\">\n\t\t\t\t\t\t\t\t\t<select name=\"role\" id=\"role\" required\n\t\t\t\t\t\t\t\t\t\tclass=\"mk-appearance-none mk-w-full mk-h-[80px] mk-px-4 mk-pr-10 mk-flex mk-items-center mk-border mk-border-grey mk-rounded-[6px] mk-text-[18px] 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