Hello, welcome to your Make Agency NPS Survey

Make Agency

NPS Survey

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What is NPS and

Why Does It Matter?

NPS (Net Promoter Score) is a simple but powerful way to measure how likely you are to recommend Make to others. It helps us understand your overall satisfaction and identify opportunities to improve our service. We use NPS as part of our commitment to continuously enhancing your experience – reviewing feedback across all clients to strengthen what's working well and address areas where we can do better. This is how your scores are measured (example below):

Time for your score

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We’d love to hear how we’re doing. Your feedback helps us understand what’s working and where we can do better. It only takes a moment to complete our quick survey – and your input directly shapes the future of our service.

NPS Score – How likely are you to recommend our agency?*

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DETRACTORS
PASSIVES
PROMOTERS

You’ve indicated that you’re not fully satisfied with your experience and may not recommend us to others.

This helps us identify where we’ve fallen short so we can address your concerns and improve our service to you. We’d welcome any extra feedback to better understand what’s not working.

You’re satisfied but not enthusiastic

You might recommend us, but there’s something holding you back. This is a valuable insight that shows us where we can take your experience from “fine” to “outstanding”. We’d love to know what could make the difference for you next time.

You’ve had a great experience and would likely recommend us to others.

This tells us what’s working well so we can keep building on these strengths and continue to deliver the service you value most.

Time for your feedback

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A bit about you

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